Returns & Exchanges
Due to the perishable nature of our fresh-baked goods, we are unable to accept physical returns of cookies once they have shipped. However, if your order arrives damaged or incorrect, we are committed to making it right through a refund or replacement.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and a brief explanation of the issue.
Submit Documentation
Provide clear photographs of the damaged product or incorrect items along with the original shipping packaging for our quality review.
Assessment
Our team will review your claim within 24 business hours to determine eligibility for a full refund or a fresh batch replacement.
Resolution
Once approved, a credit will be applied to your original payment method or a new shipment will be dispatched at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing